Cisco Visual Voicemail

Cisco Visual Voice Mail :

Recently got an oppurunity with one of the customer to work on Cisco Visual Voice Mail.Its a very good feature as it will display the voice mail that is present in the user mail box.

Also there are many good document available in the internet will discuss what is Visual Voice mail and how to configure it.

Here i just want to share my experience with the community about this.

These are the below steps to configure visual voice mail

First step in this is to configure a Phone Service , In the phone service you need to define the below url in the service url field



http://<voicemail server info>/midlets/VisualVoicemail/VisualVoicemail.jad

Save the phone Service

Second Step is to Create a Visual Voice Mail Pilot  and assign relevant CSS.



 Now add a Route pattern (Same as Voice Mail Pilot) to send the request to Unity Connection using SIP trunk (Hunt list in case if SCCP Integration)





Add a  new Voice mail pilot ,remember this number will be different from that of Visual Voice Mail Pilot.



This all from CUCM side

Now the next you need to login to Unity Connection,

In unity Connection go to Advance > Connection administration and enyter the belwo value

Visual Voice mail web service : Visual Voice mail pilot
Voice mail web service: Voice mail pilot

Now You need to create a Direct Routing Rule form call routing>  Routing Rule