CAD Login Step in UCCX

Here is what all event occurs when a CAD uses login to UCCX .

1. CAD will connect to the UCCX (LRM service) to check if there are licenses available. If it fails at this stage, we get the error "License Server is Down". The login screen is not even provided.
2. Once the user enters the userid/password, the same is sent to the UCCX. Now, the user is searched within the LDAP database of the UCCX. If the user is not present, we get the "Invalid User" error.
3. The AXL request is sent to the CUCM for authentication. Post that, the CTI Control is opened on the agent device. Here we either get the "Authentication fail" or the "Error with CTI or RMJTAPI" respentively if either fails.
4. User configuration is loaded from the LDAP of UCCX i.e. agent specific config such as integrated browser setting etc. and also the connection is made to all the services such as recording, chat, playback and so on.