Recently during a deployment project faced issue with Agent not able to login to CAD and giving error in the logs located at C:\Program Files (x86)\Cisco\Desktop\log ..
The error contain the message "Retrive value for LDAP Request Timeout from preferences"
So from the logs it seems that the CAD is timeout while initiating a login to UCCX .
Hence i increased the Timer for LDAP Authentication in the phonedev.cfg in
C:\Program Files\Cisco\Desktop\Config
and add the below line
it will increase the timeout value.
Next chnage in registry setting in the below location
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Calabrio\CAD\Site Setup
Change the LDAP Connection Timeout parameter value to 60
it resolved my login issue . Hope it help someone else.
The error contain the message "Retrive value for LDAP Request Timeout from preferences"
So from the logs it seems that the CAD is timeout while initiating a login to UCCX .
Hence i increased the Timer for LDAP Authentication in the phonedev.cfg in
C:\Program Files\Cisco\Desktop\Config
and add the below line
[ReqTimeout]
Milliseconds=20000it will increase the timeout value.
Next chnage in registry setting in the below location
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Calabrio\CAD\Site Setup
Change the LDAP Connection Timeout parameter value to 60
it resolved my login issue . Hope it help someone else.
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