Cisco IPMA -Manager Assistant feature

Cisco Manager assistant feature with proxy line support is a service in CUCM that intercept the manager call and send it to the assistant, So that the assistant answer the call. The manager can control this behaviour from his phone and softkey and enable or disable the divert .

There are a few steps to acheive this configuration which i am going to discuss here one by one.

1. First  Create  a Partition for the Manager Phone name it as PT-Manager
2. Create a partition for all Phone name in PT_All
3. Create two CSS one for all Phone name it CSS_All  -- PT_All, CSS_IPMA -- PT_All + PT_Manager

4. Create a CTI Route Point and assign it a DN 10000X (Remember the DN should be a Full number or mask that matches with the manager DN in our case manager DN is 10001

The CSS of the CTI RP should be CSS_IPMA that has access  to the Manager Phone and Agent Phone

5. Create a IPMA service from the Phone Service options

6. Go to service parameter and choose IPMA and define the below mentioned paramater

 

7. Assign the manager Phone the Softkey template for manager and subscribe to IPMA services and in the Assistant Phone associate the Softkey template for assistant

8. Go to Enduser and choose the manager user and associate the Manager Phone and assign the CTI role to the end user

9. Go to the enduser page and associate the assistant phone to the assistant User  and assign the CTI role 

10.In the Manager user from the related link choose the manager configuration and define the mapping for asistant phone  with the Manager phone

many time after the configuration you may need to restart the below services for troubleshooting

1. Cisco TFTP server

2. Cisco Manager Assistant server

3. Cisco CTI server 

Now login to the assistnat console that you can download from the plugin page using the assistant credentail .