Router is the main brain of the UCCE system. The configuration data get stored in router memory and also it has knowledge of the real time data .It get data from PG.As this is the brain of the UCCE system it take the routing decision based in the data it has got from PG, its stored configuration ,routing scripts .
The Router has below process:
router: This process is used by the UCCE to provide the route response and manage the route request.This process also collect all the real time data and maintain a holistic view of the contact center.
ccagent: This process is used to communicate with the PG and the status bar of the sevice can show you how many PG it is connected to
dbagent: This process is used to check communication between the router and the logger by validating access to central controller database
mdsproc: This process is used to manage reliable message delivery between different UCCE process
testsync : The testsync process provide application interface for connection to various test and debugging tool to connect to
The Router has below process:
router: This process is used by the UCCE to provide the route response and manage the route request.This process also collect all the real time data and maintain a holistic view of the contact center.
ccagent: This process is used to communicate with the PG and the status bar of the sevice can show you how many PG it is connected to
dbagent: This process is used to check communication between the router and the logger by validating access to central controller database
mdsproc: This process is used to manage reliable message delivery between different UCCE process
testsync : The testsync process provide application interface for connection to various test and debugging tool to connect to
No comments:
Post a Comment