Thursday, 3 April 2014

Logger Process in ICM

Logger component of ICM is the component that  store the configuration of the UCCE in its database.
Along with the configuration it store the Historical data  for 30 Days .It also store the the real time data, call variable, routing scripts etc.

The logger process can work in a duplex  environment.

there are various subprocess under the logger .




Let discuss the process one  by one

configlogger process: The configlogger process is used to store the configuration data in the central controller database 

csfc process: Cusromer suppport forwarding service(csfs) process is  use to monitor the connection between the logger and router using regular heartbeat

histlogger Process: This process is used to store historical data in the central database

recovery process: This process is used to synchronize the historical data  from the most recent logger database in case there is a fallback scenario comes in .The recovery process the happen with a process called state transfer

replication process:  This  process syncronize the historical data from the central controller database to historical database

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