Recently came acoss a requirement from one of the customer they want a common mailbox from a group of user and also want to monitor the Mwi if someone left a message on the mailbox.
There can be many way to acheive this but i opted to create a common mailbox and create alternate extension for the mailbox same as extension number of the other users in the group
You can find the option from user>edit>Alternate Extenstion.
The second option can be as follows:
Create a call handler for the common mailbox with the same extension number as the Call handler DN
Next go to Edit>Greeting setting in the call handler and set the after greeting option to go to Mailbox.
Choose the common mailbox user from the list ..Done....
In the CUCM assign the shared Extension for the mailbox t all the user in the group so that they can get a indication of new messages...
There can be many way to acheive this but i opted to create a common mailbox and create alternate extension for the mailbox same as extension number of the other users in the group
You can find the option from user>edit>Alternate Extenstion.
The second option can be as follows:
Create a call handler for the common mailbox with the same extension number as the Call handler DN
Next go to Edit>Greeting setting in the call handler and set the after greeting option to go to Mailbox.
Choose the common mailbox user from the list ..Done....
In the CUCM assign the shared Extension for the mailbox t all the user in the group so that they can get a indication of new messages...
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