Tuesday 16 July 2013

Barge-in feature in CUCM

Barge in feature are used with shared line to be a part of a active call between parties.
Lets take an example.

Phone A and Phone B have one shared line , Phone C call Phone B and two are in a call the Phone A can barge into the active call and can listren to the converstaion.
Now based on the Party Entrance Tone parameter the parties alreday in call may hear a beep done when someone barge into  the call .

There are few basic parameter that need to be taken care of for configuring barge .

Turn Privacy to OFF (default is ON)

Set Built In Bridge to ON

Select Single Button Barge to either Barge or cBarge (default is OFF)

Select a Softkey Template. For Barge, a Standard User template is sufficient
 

The softkey template layout can be changed from Device Setting > Softphone layout

Add a shared-line DN, i.e   10005 for both test phones .
Now when some one is in conversation on the share line you can select the  share line to barge in






To disconnect from call just select the EndCall.

Done..........

No comments:

Post a Comment