Tuesday, 9 July 2013

Configuring Queue based hunting in Cisco unified communication manager version ( CUCM ) 9

There is a new feature added on CUCM version 9 which provide call queueing while doing hunting  .
Few days back i tried simulating it in my Lab which i want to share in this blog.

To start with you first need to create a Line group i created a test  one as below :




Then add the DN to the Line group ..

Next create a Hunt list and include the Line group in that Hunt list .


Next is to create a Hunt Pilot ..

To create  a hunt pilot by navigating to Call Routing > Route/Hunt > Hunt Pilot

Then create a Hunt Pilot and navigate to bottom section of Hunt pilot   in the queue section mention the Audio file and queue settings.


Now whenever all the line group member are busy the caller will be put into the queue and will hear the queue music ..



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