Configuring callback feature in CUCM

Callback feature in CUCM as the name suggest is used to indicate a dialed number availability status on your IP Phone ..

Take a example Phone A call Phone B ,Suppose the call is not successful due to any reason (Busy ., no answer or use doesn't pick the call) and you want that when the user is available to take call next time will be notified to you you need to press the "Callback Softkey " on the phone and the phone will monitor the status of the Called phone Phone B .

The below are the steps to configure the Callback Feature

1. Create a Softkey template
2. Assign the Callback softkey to the template
3. Assign the Softkey template to the Phone

done..

Now to check

 From Phone A call Phone B
Press the Callback Softkey in Phone A

The below screen will appear, Press Ok to activate callback

Press Exit

Now if the Phone B will become onhook or in state of taking call below message will appear in the screen of Phone A with a Audio  beep ..