How to Create Menu in Blogger

I was just trying to create a menu based blog and after doing some research found out some solution for doing this .I am going to share this in this blog so that someone has to do a less search than what i have done.

So in case of blogger there are many option available to create menus , one option is to use the element.

Step 1. Create a  new page in your blog by navigating to Pages>New Page

Step 2.  Edit the Menu and provide the url with proper Label.

Step 3. Go to the Page element from Layout>Add Gadget and add the page element gadget

and map the pages you created

Step 4. Create a post and label the post as per the Label you created in step 2, in this case it is "FoodCuisine"

Done.. Now you can see menu in your blog

How to create a blog

I am starting this blog for the newbie who wants to write a blog in the internet, There are many website available in internet which provide blogger services .Blog should be like it ecourage vistor to visit the blog again and again so it should have good content and also should look good with some html design.

to wrigte a blog you should concentrate on the below things:

1. Good writing style
2. Keep updating with new post
3. Allow readers to comment

Write with your natural flow as it give the blog a good shape of you and remember peoples like originality.:-)

Keep upodating your post ,put whatever you think in the blog , Updating will make you blog to appear in top

Alos take feedback from reader in form of comment, this will improve your blog writing capability

Once you decided a topic to blog on, choose a blogger website

some example are

www.blogspot.com 
www.wordpress.com and many more 

Cisco IP Phone -Firmware upgrade procesure

Many times we require to upgrade the firmware of cisco IP Phone and we  look for the procedure to do it in internet .I did the same and decided to write this blog to summarize by search with the practical experience i have.

There are two procedure to upgrade the firmware of the phone one from CUCM and other by creaing a separte tftp server and pointing the Phone to take firmware from a stanalone tftp server which will host all the required  tftp files.

I will discuss the second approach from CUCM here...

First download the firmware from www.cisco.com  then follow the below procedure to upload the image in CUCM

• Using your web browser, login to the Cisco IPT Platform Administration web page
• Under the Software Upgrades menu, select Install/Upgrade.
• Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
• In the Available Software drop-down box, select the file you downloaded above, and click Next.
• Enusre that the downloaded file has the same MD5 hash value as listed in Table 2.
• Click Next.
• In the Warning box, verify you have selected the correct firmware, then click Install.
• Ensure that you received a Success message   

Now go to the CUCM admin page and change thedefault load by navigation to Device setting > Default Device Load

Remember in the OS adminpage you can find one more field called TFTP file management ,this ooption is used to upload ring file and other device pack so don't get confused with this option and "install and upgrade" option which is used to upload cop file for patch upgrade

Cisco Unified Enterprise Attendant Console (CUEAC)

In this post i am going to discuss about integration and configuration of Cisco unified Enterprsies Attendant console with CUCM .CUEAC is a cisco product that is going to replace the native AC (Attendant console) which is available with CUCM as a plugin and these plugin will no longer available with cucm as a plugin and will be replaced by a separate attendant console product :

• Cisco Unified Department Attendant Console (CUDAC)
• Cisco Unified Business Attendant Console (CUBAC)
• Cisco Unified Enterprise Attendant Console (CUEAC) solutions from ARC

Below is the mentioned step by step  procedure to integrate CUCM with CUEAC ,There are few config that we need to do in the cucm and some will done from the CUEAC interface.

CUCM config:

1. In CUCM create a new User group for CUEAC (lets name it CMGroup_CUEAC)

2. In the role section for this group assign all the CTI related role to the group

3. Create a Enduser (Example cueac) and save it

4. Assign the usergroup you created in step 1

5. Also add the usergroup "Standard CCM Super Users" and click save

5. Create a  Template for CUEAC based on this CUEAC will create its CTI port,It will use partition,css and audio source from this template

Next point needs to be configured in CUEAC server.

Note: We consider that the CUEAC initial installation is complete

6. On the CUEAC machine  go to start>control panel>Phone and Modems option

7. Highlight  the CISCOTSP001.tsp and click on configure

8. A new window will open enter the userid/password you created in CUCM for CUEAC

9. Next click on the CTI manager tab and check the CTI manger IP (CUCM IP )

10. Under the advance  tab ,increase the "provider open completed timeout to 300 "

11. Next install the wav driver , Go to  start>control panel> Add hardware

12. Select the  sound and video driver from  and browse the file oemsetup.inf
from C:Program Files\Cisco\Wavedrivers

13. Login to CUEAC

14. Go to  System Configuration> System device Management and enter the CT gateway , Service device and Park device

15 Check the device template which will be used to configure the CTI port for the CUEAC

16. Navigate to User Configuration. Queue Management and  create a new queue , define the DDI for the queue it will become a cti route point and click submit and syncronize with cucm.

17. create a operator by navigating to User Configuration > Operator Management,Click on queue association and assign the queue you created previously

18. configure the directory field mapping from System Configuration >Directory field mapping

19 To sysncronize go to System Configuration >Directory Configuration and enable contact syncronization

Troubleshooting:

During my implementaion of CUEAC i faced a issue that the Operator are not able to login to console inspite of the proper configuration,after doing some research i found that sometime we may to check and uncheck the CTI controlled device in the agent phone .

Also you can find the loggs for the cueac troubleshooting under  C:/temp folder .

Enjoy.....:-)

Voice mail box mask example

In this topic i am going to discuss how we can modify or play with the extesnion number when it is going to the unity connection so that it can match with the subscriber extension.

In normal scenario the Extension number for the subscriber profile in unity connection is same as the directory number, but sometime we may require to manipulate the extension number in subscriber parameter in unity connection to something different.

The above scenario for different number can be achieved by using Voice mail mask in the voice mail profile .

Lets take an example your DN is 4XXX but your voice mail subscriber extension is 3 digit number so how to acheive this ?

Solution to this is to first create a VM profile and in the VM profile mention the Voice mail Box mask as "XXX"
Next step is to go to the DN and apply the above created  VM profile .

What will happen if we do the above ??

Suppose you have a DN 2100 so with the above mentioned programming when the voice mail request is initiated from the DN 2100 it will hit the above created VM profile  and hence the DN will be changed to 100 (Mask is XXX ,Last 3 digit) and sent to Unity Connection,Unity connection mailbox is created with the last 3 digit (100) and hence the call land on the user mailbox .

Call Forward All -Calling Search Space Activation Policy

The call forward all calling search space activation policy is a configuration parameter that has been added in ccm version 4.x and above.This is a system level as well as user level parameter.
If it is applied to line it will take priority above the system level service parameter.

Now there are two approach to implement call forwarding in case of cisco,Lets discuss it one by one
By default the global parameter is to  use the "With Configured CSS",This mean that the call forwarding will use the explicit configured CSS in the line level next to the forwading number in line setting.If this CSS is not proper the call will fail.

In the second approach we apply "With activating device/Line CSS", in this case no need to explicity tell the CUCM to use separate CSS for call forwarding instead the CUCM will derive it from the Line/device setting of the phone that means The line CSS of phone will be the primary CSS for Call forward and the device CSS will be as a secondary CSS for the Call forward .

Now one point i want to mention here is that if you are using CFWall button to forward a call then the CSS for the call forward will be updated by the "With activating device/Line CSS" approach but if you are confiruing a Call forward all number from CUCM admin page the Call forward CSS will not be updated by this approach ,this is very weird so ask the user to do there call forward from Phone ifyou are using the second approach "With activating device/Line CSS"

Cisco View Mail Configuration in Unity Connection

Cisco view mail is a outlook plugin available from Cisco .It is used to listen,send voice mail from your outlook.View mail can be used to send voicemail to non unity connection users, Public distribution list and other connection users.

Any mail client say outlook uses IMAP to connect to unity connection to access Voice messages  .

The initial steps for configuring IMAP Setting in Unity Connection are as follows;

1. Go to System Setting > SMTP Configuration> Server Page and confiure based on your IMAP Client setting the below field

     

     Allow Connections From Untrusted IP Addresses

Require Authentication From Untrusted IP Addresses

     Transport Layer Security From Untrusted IP Addresses Is (Disabled, Required, Optional) 

2. Configure the message action for the user from the user page

3. Configure SMTP proxy address for the user (Will be a email id of the user ) who will receive message using IMAP

4. Assign a class of service to the subscriber/user which allow use of IMAP

5. Configure the SMTP level system parameter from system setting > SMTP Configuration

Now you need to install the view mail plugin for outlook in the client machine and have to mention the Connection IP address in the plugin

There is a good link available from Cisco that say how to use the adminconfig.xml file to complete the setting in the Plugin for Outlook .

AdminConfig.xml file Guide 

Good Link for troubleshooting Client problem for View Mail from Cisco

Troubleshooting IMAP