Cisco View Mail Configuration in Unity Connection

Cisco view mail is a outlook plugin available from Cisco .It is used to listen,send voice mail from your outlook.View mail can be used to send voicemail to non unity connection users, Public distribution list and other connection users.

Any mail client say outlook uses IMAP to connect to unity connection to access Voice messages  .

The initial steps for configuring IMAP Setting in Unity Connection are as follows;

1. Go to System Setting > SMTP Configuration> Server Page and confiure based on your IMAP Client setting the below field

     

     Allow Connections From Untrusted IP Addresses

Require Authentication From Untrusted IP Addresses

     Transport Layer Security From Untrusted IP Addresses Is (Disabled, Required, Optional) 

2. Configure the message action for the user from the user page

3. Configure SMTP proxy address for the user (Will be a email id of the user ) who will receive message using IMAP

4. Assign a class of service to the subscriber/user which allow use of IMAP

5. Configure the SMTP level system parameter from system setting > SMTP Configuration

Now you need to install the view mail plugin for outlook in the client machine and have to mention the Connection IP address in the plugin

There is a good link available from Cisco that say how to use the adminconfig.xml file to complete the setting in the Plugin for Outlook .

AdminConfig.xml file Guide 

Good Link for troubleshooting Client problem for View Mail from Cisco

Troubleshooting IMAP