Showing Enterprise Data in Cisco Agent Desktop

Few days back i got a requirement from one of our customer.They want to deploy CCX in there setup and the requirement is when someone call a trigger point from PSTN and when the call reaches the the CAD, The CAD should display the name of the Customer for whom the trigger point has been configured .

So to acheive this we need to do few configuration in the Desktop administrator and the CCX script editior.
so first in the cisco desktop administrator.
Go to Service Configuration> Enterprise data > Field
Modify the Call Variable change the call variable name to anything meaningful (I changed it to Customer Name)

Next step is to define a layout i created and named it " Custom" and added i want to incorporate in the layout this layout will be displayed in the CAD window.

 Before that we need to get the called number that has been dialed,This you can get from "Get Call Contact Info" and assign it to a  string variable "strCallingNumber"

 

After that you can either use the caller number info to configure the customer name by using either the Switch or If statement
 Next step will be in the CCX script editor and add a " set enterprise variable ' step.

Remember before defining the "set enterprise variable" step you need to define the ECC varible from setting > Expanded call varible

Name this variable as "user.layout"

Now add a "Set Enterprise variable"