If you ever done MOH config ( and i think that every voice engineer has done this )You might have came across these two config options:
1. Network hold moh audio source
2. User hold moh audio source
Network MOH is used when the network put the user on hold ,Now the question arises when Network put the caller on hold
so when a user try to take someone in conference or transfer a call at that time what the other party listen is the network on hold
And when the User press the Hold button at that time what the other party listen is the User initiated music on hold.
Below is the sequence how the system prioritize the file to play for the MOH
1. Network hold moh audio source
2. User hold moh audio source
Network MOH is used when the network put the user on hold ,Now the question arises when Network put the caller on hold
so when a user try to take someone in conference or transfer a call at that time what the other party listen is the network on hold
And when the User press the Hold button at that time what the other party listen is the User initiated music on hold.
Below is the sequence how the system prioritize the file to play for the MOH
- Directory or line setting (Devices with no line definition, such as gateways, do not have this level.)
- Device setting
- Common Device Configuration setting
- Cluster-wide default setting
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